Returns & Refund
How returns work at OMGN: process, conditions, deadlines and refund process.
Returns & Cancellation
Not satisfied? No problem! Send your controller back within 30 days and get your money back – no questions asked.
100% Money-back guarantee
Free return shipping • Full refund • No hidden fees
How the return process works
Register return
Contact our support via live chat or email at returns@omgn.com
Receive shipping label
You will receive a free return label by email
Send package
Securely pack the controller and take the package to the post office
Receive refund
After inspection, the refund will be processed automatically to your payment method
Return conditions
Unopened packaging
The controller must be in the original packaging
Within 30 days
Return must be within 30 days after receipt
Undamaged
No visible signs of use or damage
With receipt
Please include the original receipt or a copy
Custom controllers already used
Opened or used custom controllers cannot be returned
Custom designs
Individual custom designs are excluded from the right of withdrawal
Reasons for a return
Important notice about custom controllers
Please note: Custom controllers made according to your individual wishes are excluded from the right of withdrawal (§ 312g para. 2 no. 1 BGB). This only applies to personalized items made specifically for you.
In case of defects or faults our 2-year warranty still applies and you can easily exchange or have the controller repaired.